It is easy to set up maintenance support. Just give us a call or drop us an email and let us know what equipment needs covering and we can advise you as to price and how to proceed.
In the meantime here's some information to get you started:
Our contracts are available for a minimum of one year
Discounts are available if you wish to increase the term of the contract to three years or more.
Renewal paperwork is activated prior to the renewal date and payment by this date will ensure continued cover
Notice to terminate the agreement is 60 days prior to the expiration date
Your system may be subject to a survey prior to entering an agreement.
The cost of the contract is determined by the amount of equipment that needs covering and the level of service required.
Our main levels of cover are:
Level A - Monday to Friday 9am to 5pm (excluding Bank Holidays)
Level B - Monday to Saturday 9am to 5pm (excluding Bank Holidays)
Level C - Monday to Sunday 9am to 5pm (excluding Bank Holidays)
Further levels have been created to offer that tailor made cover for your specific business needs so please feel free to ask if the levels above don't quite work for you.
Access to our helpdesk
Replacement of equipment
Engineer's site visit
Your first port of call for any fault, or query would be to report it to our helpdesk
You will be asked a series of questions to help diagnose the problem. The next step would be an immediate fix, further investigation or an engineer's visit.
We hold detailed records of all our customer's sites which help us to resolve your problems quickly and efficiently.
Response times are 4 hours for major faults and 16 hours for minor faults but please be assured that we endeavour to assist you as quickly as possible and most faults are treated well within the guide times stated.