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About Us

This web site is owned and operated by Berkshire Telephone Systems Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Berkshire Telephone Systems Ltd
31 Bridle Path

Telephone: 01491 682 552
Fax: 01491 682 551

Company number: 2888563

Berkshire Telephone Systems Limited has been established since 1994. We continue to expand our products and services for both Private and Public sectors, from small to large businesses including multiple networked sites. We pride ourselves offering our customers a wealth of knowledge on all areas of telecommunications and services and have built up over the years a customer base which includes the NHS Hospitals, GP Clinics, Health Centres, MOD, Serviced Offices, Estate Agents, Solicitors, Schools, Universities, Hotels and Car Dealers

Our easy to navigate secure Online Shop shows just a fraction of products we are able to supply (over 4000 different items are available) from the leading manufacturers. If you require a product which is not shown please email us on

On Line Shop purchases - all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site

We are a CHAS compliant company and registered as a Pre-Qualified supplier with Construction Line

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments - these must be made via ordering on the online shop.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may select when in the CHECKOUT PAGE 2 and then in the PAYMENT METHOD select BACS and we will then email you the information to pay by BACS

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Delivery Charges

Standard delivery Normally Courier service - to England ,Wales and the Scottish Lowlands £5.87 plus vat per order
Fast Track - Normally Courier to England, Wales and the Scottish Lowlands £15.00 plus vat per order

Standard delivery to Scottish highlands, Scottish Islands, Isle of Man and Northern Island £20,00 plus vat per order

Please note: some products incur additional delivery charges, all these products will have this noted in their product information.

if in doubt about any delivery charges to any area of the UK please email or call us.

Berkshire Telephone Systems Ltd will not be held responsible for loss of time or business due to late or non arrival of products

Delivery Schedule

Standard delivery is between 9 am and 5.30 pm Monday to Friday, (delivery is normally within 6 business days from the order being process)

Fast Track delivery is between 9 am and 5.30 pm Monday to Friday, (delivery normally 2 to 3 business days from order being processed)

If there is any delay to this you will be informed by email with the anticipated delivery date

All deliveries are estimated only, although every effort is made to despatch on time BTS will not accept responsibility for failing to deliver goods on time

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

The customer has to accept the goods when they are ready for delivery and will only be delivered to the credit card address unless Berkshire Telephone Systems Ltd have written authority to deliver elsewhere.

The title of goods will not pass to the customer until payment is received in full by Berkshire Telephone Systems Ltd.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK the rate of 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


We guarantee your satisfaction.Berkshire Telephone Systems Ltd makes every effort to supply products as advertised in the on line catalogue, but reserve the right to vary specifications without prior notice. If BTS are unable to supply the products ordered by the customer Berkshire Telephone Systems Ltd will offer an alternative product. If this is not acceptable to the customer then the order may be cancelled.

All products supplied by Berkshire Telephone Systems Ltd are covered by the manufactures own warranty, unless stated otherwise, warranty is normally 12 months. If a claim is to be made under this warranty then the warranty instructions and warranty procedures must be complied with, therefore, we may put you in touch directly with the product manufacturer

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively you can use any of the following:-

Telephone: 01491 682 552
Fax: 01491 682 551

Or write to us at:-

Berkshire Telephone Systems Ltd
31 Bridle Path

Privacy Policy

Berkshire Telephone Systems Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

In this privacy policy, "we" and "our" relates to Berkshire Telephone Systems Ltd, company number 2888563,a company registered in England.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Berkshire Telephone Systems Ltd or is making an enquiry.

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office ( if you believe any of your rights are being infringed.

If you have any questions or concerns, please do not hesitate to contact us via email or by phone on 01491 682 552

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Business Purchases - Order Cancellation

a. Berkshire Telephone Systems Ltd, reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to Berkshire Telephone Systems Ltd within 14 days of receipt of goods.

b. No reasonable request to cancel an order will be refused by the company.

c. Goods of a specialist nature ordered by the customer cannot be cancelled without written consent by a company director. Likewise, if deposits have been paid for specialised equipment that Berkshire Telephone Systems Ltd has to buy, Berkshire Telephone Systems Ltd reserves the right to refuse cancellation of the order.

d. Berkshire Telephone Systems Ltd reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been dispatched before cancellation is received by the company, and for repackaging of those goods ordered in error.

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